Grand Sunset Princess Hotel Playa del Carmen, Playa del Carmen

My stay at the hotel was a mixed bag. The rooms were clean and comfy, but they suffered from humidity, which made some of my clothes smell musty. The service staff were genuinely friendly and hardworking, which made my experience better. Unfortunately, the dining was pretty average, and the breakfast options were repetitive. Overall, I think there’s good potential here, especially in terms of customer service, but some significant improvements are needed in other areas.

I spent a week at the resort and overall, it was a lovely experience. The rooms were clean and comfortable, making my stay quite enjoyable. However, the humidity was a bit of an issue, causing my clothes to smell, which was annoying. The staff was incredibly friendly and hard-working, which added a nice touch to my stay, but the dining options were somewhat average and could have been warmer. All things considered, it offered good value for money, but there’s definitely room for improvement.

I stayed at this hotel for a week, and while the rooms were quite spacious and comfortable, the initial humidity made it tough for our clothes. The service was consistently friendly and hardworking, which I appreciated. The dining options weren't very exciting and often served cold food. Overall, the stay was pleasant, but there are definitely areas that could use improvement, especially in the dining department.

The hotel has a spacious and comfortable feel, but the humidity issue was quite a problem, causing our clothes to smell. The staff was lovely and hard-working, but the dining options were rather average and often served cold. Overall, it was a decent stay, but some areas need improvement, especially the rooms.

I stayed at the hotel for a week and while I appreciated that it was located by the sea, the experience was somewhat marred by the humidity in the rooms which affected my clothes. The staff made me feel welcome, always going out of their way to help, but the dining options were quite repetitive and could use some improvement. Overall, the place has potential, but it needs some updates.